FAQs

Don’t panic! Just send us a message as soon as possible to: contact@zoaje.com. However, please note that it is possible that this may result in a longer delivery time of the order.

We do our maximum to ensure a refund as soon as possible. Thus, we will proceed to reimbursement within 14 days from the date we receive the product back and in its original condition and packaging.

Customized jewelry can neither be exchanged or refunded except if there is a manufacturing problems.

14K Gold-filled gold is an excellent quality alternative to solid gold.
It is a patented material imported from the United States. It is water resistant and hypoallergenic. Anyone who can wear gold can wear Gold-filled without the risk of an allergic reaction (even for earrings!).

Learn more here.

We mainly use 14K Gold-filled for our jewelry.

We may also use :
-14K solid gold
-925 Sterling Silver
-Rose Gold-filled 14K
-Natural and semi-precious stones imported from the 4 corners of the world.

That is to say, no coloring or discoloration treatments are applied to our materials.

ZOAJE is a French brand of handmade jewelry created by Camille HAMEL and Clément NUSBAUMER in 2013. All ZOAJE creations are entirely handmade by Camille in her workshop located in the heart of the French concession in Shanghai.

In order to find out your ZOAJE ring size, we recommend that you go to https://findmyringsize.com/

Discover all our cleaning tips here.

It is with pleasure that Camille will accompany you in the making of your jewelry. To do so, please send us a message at contact@zoaje.com specifying your request with a photo or drawing if possible and we will quickly inform you of its feasibility.

We remind you that all custom-made jewelry is non-exchangeable and non-refundable except for manufacturing problems.

Our jewelry is delivered all around the world.
Delivery is free for all purchases over 50euros to the United States, France, Mainland China, Taiwan and Hong Kong.

Delivery times depend on the area where you live.

China: 1 to 3 working days
France: 1 to 3 working days
Hong Kong: 1 to 3 working days
United States: 1 to 3 weeks
North America: 1 to 3 weeks
Europe: 2 to 5 working days
Australia, New Zealand and Oceania: 1 to 3 weeks
Asia Pacific: 1 to 3 working days
Latin America and the Caribbean: 1 to 3 weeks

These times are only estimates, it is possible that the delivery time may not be respected. ZOAJE is in no way responsible for any delays or problems related to delivery.

For each order, ZOAJE will give you its tracking number. You will have to go on the official website of La Poste or the related provider to follow track your delivery.

To make a return or an exchange it’s very simple: you have 7 days from the day of the reception of your parcel to inform us your wishes to exchange or refund the jewelry.

The product must be returned to us within 14 days after receipt. ZOAJE will not under any circumstances bear the cost of returning the product for an exchange.

As far as personalized jewelry is concerned, it is neither exchanged nor refunded except for manufacturing problems.

First of all, you must inform ZOAJE of your choice by sending an email clearly and unambiguously expressing this decision and mentioning your order number to contact@zoaje.com.

Then, you will have to return the product, at your own expense (unless the product does not conform or has a manufacturing defect), to ZOAJE at the address below:
Camille HAMEL
2 Rue Achille Flaubert
76000 Rouen

ZOAJE strongly advises its customers to return the products by regular letter or Colissimo. The customer also has the possibility to choose the carrier of its choice. It is therefore recommended to take care of the proof of this return, which supposes that the products are returned with tracking, or by any other means giving a certain date.

Once the jewel has been received, ZOAJE will send you the product previously selected for exchange or will refund the totality of the order, at the latest within 14 days from the date on which ZOAJE has effectively recovered the product.
The refund will be made by bank transfer to the card used to pay the initial invoice.

It is not possible to replace or exchange the returned products. It will be necessary to place a new order online.

As far as personalized jewelry is concerned, it is neither exchanged nor refunded except for manufacturing problems.

All our ZOAJE jewelry come with a one-year warranty valid from the date of delivery of the product.
To activate your warranty, please send us a message to contact@zoaje.com and justify the date of your purchase.

This commercial warranty does not apply:

– to non-conforming use and defects in use
– damage due to incorrect handling, improper or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes
– in the event of abnormal maintenance operations or in the event of a lack of maintenance and hygiene.
– to interventions carried out on the jewelry by any person not mandated by Customer Service as well as any damage resulting from such an intervention.

The shipping costs will be charged to the customer except for manufacturing defect of the jewelry where ZOAJE will take care 

Don’t worry! If the jewelry is no longer under warranty, please send us a message at contact@zoaje.com explaining the problem and we will inform you of the repair costs depending on the damage.

The shipping costs will be charged to the customer.

Yes! All payments on ZOAJE website are fully secured and handled via Shopify, one of the biggest e-commerce platform builder in the world.