Ecuador Ring

We do our maximum to ensure a refund as soon as possible. Thus, we will proceed to reimbursement within 14 days from the date we receive the product back and in its original condition and packaging.

Customized jewelry can neither be exchanged or refunded except if there is a manufacturing problems.

14K Gold-filled gold is an excellent quality alternative to solid gold.
It is a patented material imported from the United States. It is water resistant and hypoallergenic. Anyone who can wear gold can wear Gold-filled without the risk of an allergic reaction (even for earrings!).

Learn more here.

All our ZOAJE jewelry come with a one-year warranty valid from the date of delivery of the product.
To activate your warranty, please send us a message to contact@zoaje.com and justify the date of your purchase.

This commercial warranty does not apply:

– to non-conforming use and defects in use
– damage due to incorrect handling, improper or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes
– in the event of abnormal maintenance operations or in the event of a lack of maintenance and hygiene.
– to interventions carried out on the jewelry by any person not mandated by Customer Service as well as any damage resulting from such an intervention.

The shipping costs will be charged to the customer except for manufacturing defect of the jewelry where ZOAJE will take care 

Yes, we offer free shipping on orders that meet the following criteria:

• From our French warehouse to any delivery address in France, the USA and Canada
• From our Chinese warehouse to any delivery address in China
• From our Sydney warehouse to any delivery address in Australia

To learn more about our shipping rates, click here.