We use 14k Gold-Filled imported from the USA which contains a minimum of 5% of 14k solid Gold, is water resistant, cannot induce any allergy and can last a lifetime if stored and used with good care. Unlike Gold Plated jewelry which only contains around 0.05% 14k solid Gold, Gold-filled jewelry doesn’t tarnish or loose its color.
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I would like to get a refund, how long will it take?
We do our maximum to ensure a refund as soon as possible. Thus, we will proceed to reimbursement within 14 days from the date we receive the product back and in its original condition and packaging.
Customized jewelry can neither be exchanged or refunded except if there is a manufacturing problems.
What is 14K Gold-Filled ?
14K Gold-filled gold is an excellent quality alternative to solid gold.
It is a patented material imported from the United States. It is water resistant and hypoallergenic. Anyone who can wear gold can wear Gold-filled without the risk of an allergic reaction (even for earrings!).
Does ZOAJE jewelry have a warranty?
All our ZOAJE jewelry come with a one-year warranty valid from the date of delivery of the product.
To activate your warranty, please send us a message to firstname.lastname@example.org and justify the date of your purchase.
This commercial warranty does not apply:
– to non-conforming use and defects in use
– damage due to incorrect handling, improper or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes
– in the event of abnormal maintenance operations or in the event of a lack of maintenance and hygiene.
– to interventions carried out on the jewelry by any person not mandated by Customer Service as well as any damage resulting from such an intervention.
The shipping costs will be charged to the customer except for manufacturing defect of the jewelry where ZOAJE will take care
We will always do our best to provide the fastest delivery.
We handcraft all our pieces ourselves in our Atelier.
Relax, all our products come with one year warranty.
We are a small, dedicated team. Don't hesitate to contact us.